Privacy Policy

Jugl Studio (“we,” “us”) runs this website. For anything in this policy, reach us at hello@juglstudio.com. We are the data controller for the information described here.

Your email address only when you choose to give it: to join our list, to download a free comic, or to be notified about something in progress. We also record which thing you signed up for (for example, a comic, a game, or our general updates) so we send you what is relevant and nothing else.

Order and delivery details once we start selling. Nothing is on sale yet, so today we collect none of this. When that changes we will collect what you ordered, your name, contact details, and (for printed editions) the shipping address we send it to. Payment will be handled by our payment processor; we never see or store your full card number.

Basic usage data when you visit, our analytics collect things like the pages you view, your approximate region, device and browser type, and how you arrived. This is aggregate and helps us understand what is useful. See “Cookies and analytics” below.

We do not run user accounts or passwords on this site. If that changes, we will update this policy first.

• To send the free content or updates you asked for.
• To let you know when something you expressed interest in is ready.
• To understand, in aggregate, how the site is used so we can improve it.

We never sell your personal information, and we do not share it for anyone else’s advertising.

Registering interest in a Live Session uses the same email signup described above and nothing more. When a session is actually scheduled, joining it will happen on a third-party video platform, which will handle your data under its own privacy policy. We will name that platform on the session page before you join, and we will tell you in advance if a session is going to be recorded. Nothing is recorded without notice.

Live Sessions are conversations. Anything you choose to say in one is said to the room, so please share only what you are comfortable sharing. We do not keep notes on what individual attendees say.

For email signups we always rely on your consent you opt in, and every email has a one-click unsubscribe. For analytics, the basis depends on where you are: in the EU, UK, and similar regions we ask for your consent first and load nothing until you accept; elsewhere we rely on our legitimate interest in improving the site, and you can opt out at any time (see “Cookies and analytics” and “Your rights”).

We use a small number of trusted service providers (“processors”) to run the basics:

• Kit (formerly ConvertKit) stores our email list and sends our emails.
• Google Analytics measures site usage.
• A payment processor takes payment securely when you buy. They handle your card details; we don’t.
• Shipping and print partners prints and delivers physical orders to your address.
• An email-validation service when you sign up, we check the email’s domain (only the part after the @, never your full address) to block disposable throwaway inboxes.
• Our website host, for serving the pages you are reading.

If you join our community on Discord, that takes place on Discord’s platform and is governed by Discord’s own privacy policy, not this one.

Some of these providers process data on servers outside your country, including in the United States. Our studio teams work from Pakistan and Australia and may see the messages and sign-ups you send us. Where either involves transferring data out of the EEA or UK, it is done under appropriate safeguards such as Standard Contractual Clauses.

We use Google Analytics to measure usage. If you are in the EU, UK, or a similar region, we show a banner on your first visit and analytics only loads, and only sets cookies, if you choose “Accept.” Elsewhere, analytics may load by default and you can turn it off whenever you like. Either way, we do not use advertising or cross-site tracking cookies, and we do not use analytics to build a profile of you.

To change your mind at any time, select Cookie choices at the bottom of any page. Declining turns Google Analytics off for this browser and clears the cookies it set. You can also clear the choice in your browser settings or use Google’s opt-out add-on.

These are the only things we store in your browser:

• jugl-region: a cookie holding only “eu” or “other,” so we know whether to ask you before loading analytics. It is necessary for that consent choice to work and is set whatever you decide. It holds no personal data and expires after 30 days.
• jugl-cookie-consent: your answer to the banner, kept in your browser’s local storage so we do not ask again. It never leaves your device.
• theme: whether you chose light or dark, kept in local storage.
• Google Analytics cookies (_ga and similar) set only if analytics is running, as described above.

The site is served over HTTPS. What you send us goes to the providers named above rather than to a database we run, and access to those accounts is limited to the people at the studio who need it. We collect as little as we can, which is the protection we trust most.

No service can promise perfect security. If a breach ever affects your personal data, we will notify the relevant supervisory authority and, where the law requires it, you, without undue delay.

We do not make automated decisions about you, and we do not profile you.

Some of what we make is for all ages and some of it is for teenagers and adults, but this website and our signups are intended for adults such as parents, grandparents, carers, and educators buying or exploring on a child’s behalf. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us at hello@juglstudio.com and we will delete it promptly.

We keep your email for as long as you stay subscribed. When you unsubscribe or ask us to delete it, we remove it from our active list. Order records are kept for as long as we need them to support your purchase and to meet tax and accounting obligations. Analytics data is retained in aggregate per our analytics provider’s standard retention settings.

Depending on where you live (including under the GDPR, UK GDPR, and California’s CCPA/CPRA), you can ask us to:

• Access the personal data we hold about you.
• Correct it if it is wrong.
• Delete it.
• Unsubscribe instantly, from any email we send.
• Object to or restrict how we use it, or request a copy to take elsewhere.
• Withdraw consent at any time.

We do not sell or “share” personal information as those terms are defined under California law. To exercise any right, email hello@juglstudio.com. You also have the right to complain to your local data protection authority.

If we change how we handle your data, we will update this page and move the “last updated” date above. For significant changes, we will say so clearly.

Questions about your privacy? Write to hello@juglstudio.com. We read every message. Jugl Studio is the data controller for the personal information described here, and you can also reach us by post.